Global Fire Equipment Ltd supplies all goods with the following returns policy for buyers:
All returns require a RMA number, a RMA request form which will be provided must be completed, signed and sent back to us at firstname.lastname@example.org. Upon receipt of the completed form, a RMA number will be issued to the buyer which must be written on the outside of the parcel and included inside the parcel with the items. Please contact us for a RMA form.
A buyer who cancels an order or who receives an order and wishes to return the goods, should inform Global Fire Equipment Ltd in writing that they wish to cancel the order within 24 hours of the date the order was placed, or seven days of receipt of the goods (whichever is the longer). Global Fire Equipment Ltd shall refund the buyers invoice, less the shipping cost within 28 days of receiving the goods, subject to inspection and them being returned 'as new' in a re-saleable condition. The buyer will be liable for any damage to the goods, however caused, and Global Fire Equipment Ltd shall withhold the amount it deems necessary from the buyers refunded amount. If the Buyer fails to return the Goods to the Seller the Seller may arrange for collection of the Goods from the Buyer at the Buyer’s cost.
Goods Faulty on Arrival - If the buyer is reporting faulty goods within 3 days of receipt (please note that for business customers, this is 3 working days), the faulty item will need to be returned to Global Fire Equipment Ltd where it will be tested to ensure there is no obvious sign of user error leading to the fault. Dependant on the results found, further detailed testing will be required by the manufacturing company in Portugal who will confirm if the fault is a warranty or user error. If the fault is found to be not caused by user error, we will issue issue a full refund via the original payment method.
Goods Damaged in Transit - If the goods are damaged in transit, Global Fire Equipment Ltd request that the buyer report it within 24 hours from receipt of goods. If goods are visibly damaged on receipt, the buyer should sign the delivery note accordingly and take photographic evidence. Once the damaged goods have been collected and received back to the seller, either a replacement or a full refund will be provided to the buyer via the original payment method.
Goods Faulty in Warranty Period - If the buyer is reporting faulty goods after 28 days of receipt, then provided the product is within its warranty period and guidelines, the buyer is entitled to a warranty repair or replacement. The faulty item will need to be returned to Global Fire Equipment Ltd where it will be tested to ensure there is no obvious sign of user error leading to the fault. Dependant on the results found, further detailed testing will be required by the manufacturing company in Portugal who will confirm if the fault is a warranty or user error. This does not affect the customers rights to claim against the Company under the Sales of Goods Act (as amended) if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer the customer an alternative remedy.
Change Your Mind - If the buyer changes their mind and is a consumer (not applicable to business buyers), and the goods have not been in their possession for over 14 days, then the buyer is entitled to return the goods for a refund (less the shipping costs) upon receipt of goods, under the condition that the buyer take reasonable care of the goods until they are returned. In particular this means that the buyer will: - not open shrink-wrapped or blister pack products or break any manufacturer’s seals. - return in the original condition received, including all packaging, manuals, cables etc. - return the goods in a condition that would enable them to be sold as new - Please note that if the buyer changes their mind the cost of returning goods is the responsibility of the buyer.
Correctly supplied returned goods will be subject to a 20% handling & restocking charge.